Returns and withdrawal

Swiss online purchases

Ordinary online purchases in Switzerland carry no general statutory right of withdrawal for a change of mind. RUBAZA does not offer a voluntary right to return or exchange goods because you do not like them. Your rights in the event of defects, incorrect delivery or non-delivery remain in place.

Statutory right of withdrawal, where applicable

Where a statutory EU right of withdrawal applies to your purchase of goods, you can withdraw from a purchase of standard goods within 14 days without giving a reason. The period begins when you, or a person you designate other than the carrier, receive the goods; for an order delivered in separate shipments, it begins on receipt of the last item.

Notify us of your withdrawal with an unambiguous statement to kontakt@sl-handel.ch or by post to SL Handel GmbH, Grafenaustrasse 11, 6300 Zug, Schweiz. Sending the notice within the deadline is sufficient. You may use the model below, but it is not required.

Return the goods no later than 14 days after your withdrawal notice. You bear the direct return costs if we informed you of them before purchase and no other agreement or mandatory rule applies. Please contact us to coordinate the return. Your statutory right of withdrawal does not depend on prior approval.

If you validly exercise a right of withdrawal, we refund the payments received, including the cost of the least expensive standard delivery offered, no later than 14 days after receiving your notice. We may withhold the refund until we receive the goods back or you provide proof of return. We use the same payment method as for your purchase, unless we have expressly agreed on another solution at no cost to you. You are only liable for any loss in value resulting from handling beyond what was necessary to establish the nature, characteristics and functioning of the goods.

Genuinely personalised goods

A statutory exception to the right of withdrawal may apply to goods made to your individual specifications or clearly personalised. Merely choosing from existing standard options does not automatically meet this requirement. Whether an exception applies is communicated for the specific order before the contract is concluded. A signature does not replace these requirements. Rights in the event of defects, incorrect delivery or non-delivery remain in place even for personalised goods.

A separately booked service is not a purchase of goods. It is subject to the statutory withdrawal rules explained before booking; an early start to the service or any loss of the right of withdrawal requires the relevant conditions to be met.

Damaged or incorrect goods

Please report damage, defects or an incorrect delivery as soon as possible to kontakt@sl-handel.ch. Include your order number and describe the problem. Photos of the goods and packaging help us clarify the issue. There is no blanket 48-hour exclusion period. Statutory reporting duties, claims and mandatory deadlines remain unaffected. Opened goods and promotional items are also not automatically excluded from rights concerning defects.

Model withdrawal notice

To SL Handel GmbH, Grafenaustrasse 11, 6300 Zug, Schweiz; email: kontakt@sl-handel.ch.

I hereby withdraw from the contract for the purchase of the following goods: [Artikel].
Ordered on: [Datum]. Received on: [Datum].
Name: [Name]. Address: [Adresse].
Date: [Datum].
Signature: [only for a notice on paper].

Full refund conditions

The offer applies to PRE MAISON SAMPLES purchased from 14 October 2026 and a later, separate purchase of SAKRAL, WHITE PEARL, BLUE OASIS or OUD in the 30 ml format. That later purchase must take place within 30 calendar days of actual sample delivery. Delivery is day 0; the deadline is 23:59 Swiss time on day 30. Dispatch is not delivery. If delivery evidence is unavailable, we confirm the date with you.

Both purchases must be paid. The 30 ml fragrance must be kept; cancelled, returned or fully refunded 30 ml items do not qualify. 7.5 ml bottles and gift sets are excluded. No other promotion, including PRIVE15, may be used on the later 30 ml purchase.

Once per customer, for one sample set. We refund the product price actually paid in the original order currency, after discounts and less any sample amounts already refunded. Shipping is excluded. This is a refund, not credit or a discount code. If you used different email addresses, contact us with both order receipts. We arrange the refund to the original sample payment after verification; bank processing depends on the payment method.

Use the same email address for both purchases. Then email us with both order numbers at kontakt@sl-handel.ch. We check both orders after delivery of the 30 ml fragrance and arrange the refund.