Privacy

Last updated: 11 October 2026

Rubaza operates this shop and website, including all related information, content, features, tools, products and Services, to provide you, as a customer, with a personalised shopping experience (the ‘Services’). Rubaza is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use or share personal data when you visit or use the website, make a purchase or another transaction using the Services, or otherwise communicate with us. If there is a conflict between our terms and conditions and this privacy policy, this privacy policy takes precedence concerning the collection, processing and sharing of your personal data.

Please read this privacy policy carefully. By using and accessing any of the Services, you acknowledge that you have read this privacy policy and agree to the collection, use and sharing of your data as described in it.

What personal data do we collect or process?

When we use the term ‘personal data’, we mean information that identifies you or another person or can be directly associated with you. Personal data does not include information collected anonymously or anonymised so that it cannot identify you or be associated with you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from that data:

• Contact details including name, postal address, billing address, delivery address, phone number and email address.
• Financial data including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including username, password, security questions, configurations and settings.
• Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transactions.
• Communications with us including information you provide when communicating with us, for example when submitting a customer support enquiry.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse them.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you We collect data, among other occasions, when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal data.
• Automatically through the Services We collect data from your device, when you use our products or Services or visit our website, and through cookies and similar technologies, among other sources.
• From our service providers We collect data, among other occasions, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Providing, personalising and improving the Services. We use your personal data to provide the Services to you. This includes fulfilling our contract with you, processing your payments, fulfilling your orders, saving your configurations and the items you are interested in, sending account-related notifications, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to leave reviews and providing a personalised shopping experience, for example by recommending products based on your purchases. It may also include using your personal data to better personalise and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and promotional messages by email, SMS or post and to show you online advertising for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activities involving the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and keep our Services secure. If you choose to use the Services and register an account, you are responsible for protecting your account login details. We strongly recommend that you do not share your username, password or other login details with anyone else.
• Communicating with you. We use your personal data to provide customer support and effective Services, respond promptly to your enquiries and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential breaches of our terms or policies or enforce those terms and policies.

How do we share personal data?

In certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include:

• For Shopify, these are providers and other third parties that perform Services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• We share personal data with business and marketing partners that provide marketing services for you and show you advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you to display targeted advertising and marketing based on your online activity across different merchants and websites. To exercise your right and opt out of such uses, you can do so here
• When you ask us or otherwise consent to our sharing certain information with third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
• We share personal data with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve them for you. Data you submit to the Services is shared with Shopify and third parties, who may be located in countries other than your country of residence, to provide and improve the Services for you. To protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our shop, other merchants and Shopify. To provide these enhanced features, Shopify may use personal data collected from your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise rights concerning the use of your personal data for these purposes. For more information on how Shopify uses your personal data and your rights, please refer to the Shopify Consumer Privacy Policy . Depending on where you live, you can exercise certain rights concerning your personal data listed here Link to the Shopify privacy portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We give no guarantees and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or a third party. Our inclusion of such links does not mean that we endorse those platforms’ content, owners or operators, unless this is expressly stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with personal data, you can contact us using the details below to request its deletion. As of the effective date of this privacy policy, we are not aware that we ‘share’ or ‘sell’ personal data of anyone under 16 years of age, as those terms are defined by applicable law.

Security and retention of your data

Please note that no security measures are perfect or impenetrable, so we cannot guarantee ‘perfect security’. Information you send to us may also be exposed to risks during transmission. We recommend that you avoid insecure channels when sending sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need it to manage your account, provide Services to you, meet legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below concerning your personal data. These rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

• Right of access. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to ask us to erase the personal data we hold about you.
• Right to rectification. You may have the right to ask us to correct inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party in certain circumstances and subject to certain exceptions.
• Right to opt out of the sale or sharing of data for targeted advertising. Depending on where you live, you may have the right to opt out of the ‘sale’ or ‘sharing’ of your personal data, or to object to the processing of your personal data for purposes considered ‘targeted advertising’ under applicable privacy laws. To exercise your right and opt out of such uses, you can do so here. Please note: if you visit our website with the Global Privacy Control opt-out signal enabled, depending on your location we automatically treat this as an opt-out request for the device and browser you use to visit the website. If we can associate the device sending the signal with a Shopify account, we also apply the opt-out request to that account. You can find more information about Global Privacy Control at https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognise any other ‘Do Not Track’ signals that your browser or device may send.
• Managing communication preferences. We may send you promotional emails. You can opt out of receiving them at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or orders you have placed.

You can exercise these rights where indicated in the Services or by contacting us using the details below. For more information on how Shopify uses your personal data and your rights, including rights concerning data processed by Shopify, visit https://privacy.shopify.com/en.

You will not be disadvantaged for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable law, you may designate an authorised representative to submit requests to exercise your rights on your behalf. Before accepting such a request from a representative, we require proof that you have authorised them to act on your behalf. You may also need to confirm your identity directly with us. We will respond to your request promptly, in accordance with applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you live, you have the right to appeal our decision by contacting us using the details below or to lodge your complaint with the competent data protection authority. A list of the competent data protection supervisory authorities is available for the European Economic Area. To view it, you can do so here.

International transfers

Please note that we may transfer, store and process your personal data outside your country of residence.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We publish the revised privacy policy on this website, update the ‘Last updated’ date accordingly and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this privacy policy, or would like to exercise any of your rights, please contact us by telephone at +41 76 499 85 73, by email at kontakt@sl-handel.ch or by post at SL Handel GmbH, Grafenaustrasse 11, 6300 Zug, Schweiz. For the purposes of applicable data protection laws, we are the controller of your personal data.